For account, billing or product help, contact the Vantice support team. Include enough detail for us to understand the issue without sending passwords, one-time codes or sensitive banking information.
Response target: 1–2 business days
Use the password-reset option from the Vantice email sign-in flow. If you sign in with Apple or Google, continue with that provider rather than creating a second account.
Open Business Settings → Plan & billing → Restore purchases. Vantice checks your verified App Store entitlement and restores access when an active subscription is found.
Open Business Settings → Plan & billing → Manage subscription. Apple manages subscription renewal, cancellation and billing.
Use Tax Helper / accountant export to generate supported PDF or CSV reports for the selected BAS or financial-year period.
Ask the customer to open the latest link from the most recent quote email. Older revisions may be superseded after a quote is changed and resent.
Account deletion is available inside the app from Account settings. Deleting your Vantice account does not automatically cancel an Apple subscription, so manage any active subscription separately through Apple.
Camera, Photos or Files access may be needed to attach receipt images or supported files to Money Out records.
Vantice Pro purchases, renewals, cancellations and refunds are managed by Apple. We can help you understand Vantice status, but we cannot charge or cancel an Apple subscription on your behalf.
Customers can accept, decline or request changes through a secure browser link. If a customer is seeing an old quote revision, ask them to open the latest link you sent.
Vantice support is product support, not tax or BAS advice. For lodgement deadlines, payment obligations or final figures, contact your accountant, registered BAS agent or tax adviser.
Never email your password, one-time verification codes, Apple credentials, Firebase tokens, full card details or private authentication keys.